What payment methods do you accept? We accept PayPal as a payment method. For other payment options, please contact us for more information.
How secure is my online order? Your security is our top priority. We use SSL encryption to protect your payment details during transmission. We do not store any payment information on our servers.
Can I modify or cancel my order after placing it? Once an order is placed, it may be accepted or rejected, even after confirmation. If you need to cancel your order after payment authorization, we will issue a refund to the original payment method.
When will my order arrive? Delivery times vary based on the shipping option chosen. We will send you tracking information via email once your order ships, typically within 24 hours. Please note that we are not responsible for any customs delays.
Can I use multiple discount codes on a single order? Promotions and discount codes cannot be combined with other offers unless specifically stated otherwise.
Do I need an account to place an order? No, you can place an order as a guest. However, creating an account offers benefits such as faster checkout, easy access to order status and history, and updates on new products and promotions.
How can I track my order? Once your order ships, we will send you tracking information via email so you can monitor its progress.
What should I do if I receive a damaged or incorrect item? If you receive a damaged or incorrect item, please contact our customer service team immediately at support@safeaquafilters.com with your order number and a photo of the item. We will assist you in resolving the issue promptly.
Do you ship internationally? At this time, we only ship within the United States.
How can I contact customer service? For any inquiries, please email us at support@safeaquafilters.com. Our customer service team is available Monday through Sunday, from 10 a.m. to 5 p.m. EST.
